Guest Services Pro: Front Desk & Reservations

Extended Stay America, Inc.; Columbia (MD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great Environment

Recognition Programs

Vision Insurance

401(k) Plan

Employee Assistance Program

Employee Perks Program

Job summary

Extended Stay America, Inc. in Columbia is seeking a Guest Services Representative to check guests in/out, answer phones, collect payments, and handle front desk daily tasks. You will promote ESA value, maintain breakfast displays, and ensure safety and cleanliness in public areas.

The role emphasizes guest satisfaction, timely problem resolution, and adherence to company policies, with opportunities for growth within a busy hotel environment.

Qualifications

• English proficiency to interact with guests and vendors.
• Proficient operation of property management system technology and audit functions as needed.
• Understand and comply with safety rules and operating documents.
• Complete routine reports and correspondence.
• Basic arithmetic in all units of measure.
• Apply good judgment at all times.
• Resolve guest-related issues with courtesy.

Responsibilities

• Assist guests, answer phones, check in/out, and process payments per guidelines.
• Perform front office daily paperwork and ensure safety procedures are followed.
• Resolve guest requests through Make it Right process with respect and kindness.
• Process reservations, registrations, payments, and departures per guidelines.
• Manage in-house balances and cash/credit accounts.
• Maintain breakfast display and a clean lobby and public areas.
• Promote ESA value and convert inquiries into reservations.

Skills

English proficiency

PMS software

Safety compliance

Reporting

Math skills

Good judgment

Guest service/issue resolution

Education

High School Diploma or GED

Job description

Extended Stay America, Inc. in Columbia is seeking a Guest Services Representative to check guests in/out, answer phones, collect payments, and handle front desk daily tasks. You will promote ESA value, maintain breakfast displays, and ensure safety and cleanliness in public areas.

The role emphasizes guest satisfaction, timely problem resolution, and adherence to company policies, with opportunities for growth within a busy hotel environment.