Guest Services Specialist — Front Desk & Reservations

Extended Stay America; Bensalem Township (Bucks County); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Weekly Pay

401(k) Savings Plan

Employee Perks Program

Job summary

Extended Stay America is hiring a Guest Services Representative in Bensalem Township, Bucks County. The role involves engaging with guests, managing check-ins and check-outs, and maintaining hotel cleanliness.

Key duties include providing excellent customer service, processing reservations, and ensuring a clean and inviting environment. Candidates should possess a high school diploma and have strong problem-solving skills.

Qualifications

• High School Diploma or equivalent experience required.
• Ability to communicate effectively with guests and associates.
• Proficient in operating property management systems.

Responsibilities

• Check guests in and out and assist with their requests.
• Maintain cleanliness in guest areas and assist with housekeeping.
• Collect guest payment and process reservations.

Skills

English proficiency

Customer service

Problem solving

Basic math skills

Education

High School Diploma or GED

Job description

Extended Stay America is hiring a Guest Services Representative in Bensalem Township, Bucks County. The role involves engaging with guests, managing check-ins and check-outs, and maintaining hotel cleanliness.

Key duties include providing excellent customer service, processing reservations, and ensuring a clean and inviting environment. Candidates should possess a high school diploma and have strong problem-solving skills.