Guest Services Specialist: Front Desk & Reservations

Extended Stay America; Bakersfield (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Employee Assistance Program

Employee Perks Program

Job summary

Extended Stay America in California is seeking a Guest Services Representative committed to providing an excellent guest experience. Responsibilities include checking in/out guests, managing payments, and ensuring a clean environment.

Ideal candidates have a high school diploma and experience in customer service. This full-time position offers a competitive wage with benefits including a 401(k) plan and employee perks.

Qualifications

• Ability to assist and respond to guest requests with diligence.
• Understanding of safety rules and compliance procedures.
• Skilled at managing problems and addressing guest-related issues.

Responsibilities

• Check guests in and out, handle payments, and answer phones.
• Ensure all areas of the hotel are clean and well-maintained.
• Process reservations and assist guests with their needs.

Skills

Customer service skills

English proficiency

Problem-solving

Education

High School Diploma or GED

Tools

Property management system technology

Job description

Extended Stay America in California is seeking a Guest Services Representative committed to providing an excellent guest experience. Responsibilities include checking in/out guests, managing payments, and ensuring a clean environment.

Ideal candidates have a high school diploma and experience in customer service. This full-time position offers a competitive wage with benefits including a 401(k) plan and employee perks.