Guest Experience Specialist | Front Desk & Reservations

Extended Stay America; Billings (MT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Job summary

Extended Stay America is seeking a Guest Services Representative to warmly assist guests, answer phones, and manage check-ins and payments at the front desk. You will help maintain cleanliness and a welcoming lobby area while adhering to safety and company policies.

The role emphasizes excellent guest communication, cash handling, and using the property management system to balance accounts. Weekly pay and a range of benefits are highlighted in the job listing.

Qualifications

• Strong English communication with guests and team members.
• Ability to operate front desk software and balance cash/transactions.
• Uphold safety and security procedures and company policies.

Responsibilities

• Assist guests, answer phones, check in/out, and collect payments.
• Process reservations, registrations, payments, and departures per guidelines.
• Maintain front desk area and ensure lobby, breakfast area, and common spaces meet standards.
• Identify sales opportunities and contribute to guest satisfaction through Make it Right process.

Skills

English proficiency

Front desk software

Customer service

Problem solving

Cash handling

Education

High school diploma or GED

Tools

Property management system

Job description

Extended Stay America is seeking a Guest Services Representative to warmly assist guests, answer phones, and manage check-ins and payments at the front desk. You will help maintain cleanliness and a welcoming lobby area while adhering to safety and company policies.

The role emphasizes excellent guest communication, cash handling, and using the property management system to balance accounts. Weekly pay and a range of benefits are highlighted in the job listing.