Guest Services Specialist - Front Desk (On-site)

FAIRMONT; Kennebunk (ME); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Collaborative work environment

On-site role

Guest service skill development

Job summary

FAIRMONT in New Orleans, LA is seeking a Front Desk Agent who serves as the first point of contact for guests, handling check-ins and check-outs and answering inquiries with courtesy and efficiency.

This full-time, on-site role involves managing reservations, coordinating with housekeeping, and ensuring guest satisfaction, with opportunities for professional growth in a collaborative hotel environment.

Qualifications

• High school diploma or equivalent; hospitality education is a plus.
• Excellent interpersonal and communication skills; professional appearance.
• Ability to multitask, stay organized and manage time effectively.
• Strong problem-solving skills; remain calm under pressure.
• Basic computer skills; experience with reservation/PMS is helpful.

Responsibilities

• Greet and welcome guests in a professional and friendly manner.
• Manage reservations online, by phone, and walk-in; confirm or modify.
• Respond to inquiries, concerns or complaints; escalate as needed.
• Provide information about local attractions and services.
• Maintain logs, keep front desk neat and presentable.
• Coordinate with housekeeping and other departments to ensure readiness.
• Follow safety, security, and cash handling procedures.

Skills

Excellent interpersonal and comms

Multitasking & organization

Problem-solving under pressure

Basic computer skills

Reservation/PMS experience

Education

High school diploma or equivalent

Hospitality-related education a plus

Tools

Property Management System (PMS)

Reservation platforms

Job description

FAIRMONT in New Orleans, LA is seeking a Front Desk Agent who serves as the first point of contact for guests, handling check-ins and check-outs and answering inquiries with courtesy and efficiency.

This full-time, on-site role involves managing reservations, coordinating with housekeeping, and ensuring guest satisfaction, with opportunities for professional growth in a collaborative hotel environment.