Front Desk Agent

FAIRMONT; Kennebunk (ME); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Collaborative work environment

On-site role

Guest service skill development

Job summary

FAIRMONT in New Orleans, LA is seeking a Front Desk Agent who serves as the first point of contact for guests, handling check-ins and check-outs and answering inquiries with courtesy and efficiency.

This full-time, on-site role involves managing reservations, coordinating with housekeeping, and ensuring guest satisfaction, with opportunities for professional growth in a collaborative hotel environment.

Qualifications

• High school diploma or equivalent; hospitality education is a plus.
• Excellent interpersonal and communication skills; professional appearance.
• Ability to multitask, stay organized and manage time effectively.
• Strong problem-solving skills; remain calm under pressure.
• Basic computer skills; experience with reservation/PMS is helpful.

Responsibilities

• Greet and welcome guests in a professional and friendly manner.
• Manage reservations online, by phone, and walk-in; confirm or modify.
• Respond to inquiries, concerns or complaints; escalate as needed.
• Provide information about local attractions and services.
• Maintain logs, keep front desk neat and presentable.
• Coordinate with housekeeping and other departments to ensure readiness.
• Follow safety, security, and cash handling procedures.

Skills

Excellent interpersonal and comms

Multitasking & organization

Problem-solving under pressure

Basic computer skills

Reservation/PMS experience

Education

High school diploma or equivalent

Hospitality-related education a plus

Tools

Property Management System (PMS)

Reservation platforms

Job description

Job Description

Location: New Orleans, LA

Reports To: Front Desk Manager,

Job Type: Full-time

Summary

The Front Desk Agent is often the first point of contact for guests or clients. You’ll manage check-ins and check-outs (if hospitality), answer inquiries, handle reservations, and support guest satisfaction by providing courteous, prompt, and helpful service.

Key Duties & Responsibilities

• Greet and welcome guests/visitors in a professional and friendly manner
• Manage reservations: online, phone, and walk-in; confirm, modify or cancel as necessary
• Respond to guest inquiries, concerns or complaints; escape as needed
• Provide information about local attractions, transportation, hotel/office services
• Maintain records, complete logs/reports, ensure front desk area is well kept and presentable
• Coordinate with housekeeping, maintenance and other departments to ensure rooms or facilities are ready and in good condition
• Follow safety, security, and cash handling procedures

Qualifications

• High school diploma or equivalent; further education in hospitality or related fields is a plus
• Excellent interpersonal and communication skills; professional appearance and demeanor
• Ability to multitask, stay organized, and manage time effectively
• Strong problem-solving skills; ability to remain calm under pressure or during peak periods
• Basic computer skills; experience with reservation / property management systems helpful

Additional Information

Benefits

• Competitive salary: $60,000 – $65,000 annually.
• Professional development and growth opportunities.
• Collaborative and supportive work environment.
• Opportunity to develop key communication and organizational skills.
• Full-time, on-site position in Austin, TX.