Overnight Front Desk & Guest Experience Lead

Boutique Hotels; New Orleans (LA); Presencial; USD 25.000 - 35.000; Jornada completa

Descripción de la vacante

Boutique Hotels in New Orleans is seeking a friendly Front Desk Clerk to welcome guests, register arrivals, assign rooms, and handle guest requests, ensuring a smooth check-in and pleasant stay.

Responsibilities include maintaining reservations, coordinating with housekeeping, handling check-outs and monetary transactions, and resolving guest concerns with professionalism. A high school diploma and courteous communication are required; prior hotel experience is preferred.

Formación

• Ability to communicate with the public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to learn safety, emergency, and cash handling policies and procedures.
• Knowledge of proper telephone etiquette.

Responsabilidades

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department and handles same-day and future reservations; knows cancellation procedures.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with housekeeping by notifying of checkouts, late checkouts, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance with engineering and maintenance divisions.
• Uses persuasive selling techniques to sell rooms and promote other hotel services.
• Reports any unusual occurrences or requests to the manager.
• Manages and resolves guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.

Conocimientos

Communication skills

Guest service

Phone etiquette

Educación

High school diploma or equivalent

Descripción del empleo

Boutique Hotels in New Orleans is seeking a friendly Front Desk Clerk to welcome guests, register arrivals, assign rooms, and handle guest requests, ensuring a smooth check-in and pleasant stay.

Responsibilities include maintaining reservations, coordinating with housekeeping, handling check-outs and monetary transactions, and resolving guest concerns with professionalism. A high school diploma and courteous communication are required; prior hotel experience is preferred.