Front Desk Guest Experience Specialist

New Orleans Courtyard by the French Quarter; New Orleans (LA); Presencial; USD 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Paid Time Off (PTO) within 90 days

Paid holidays

Birthday and Employment Anniversary (p

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Descripción de la vacante

Waterford Hotel Group is seeking a Guest Service Agent in New Orleans to warmly welcome guests, manage check-ins/check-outs, and support daily front desk operations. You’ll handle guest inquiries, coordinate room assignments, and ensure a smooth, positive experience for every visitor.

The role emphasizes teamwork, multitasking during peak times, and a can-do attitude to uphold our award-winning guest service culture.

Formación

• Excellent customer service and interpersonal skills.
• Detail-oriented with strong time management.
• Able to work as part of a team and independently.
• Flexible working hours and ability to handle high guest volume.

Responsabilidades

• Greet and thank guests in a sincere and friendly manner.
• Check in and check out guests.
• Assign rooms and manage administrative duties.
• Answer the phone promptly and post charges to accounts.
• Follow daily checklists and communicate guest needs across departments.
• Ensure guest satisfaction with a proactive, positive demeanor.

Conocimientos

Customer service

Communication

Time management

Multitasking

Descripción del empleo

Waterford Hotel Group is seeking a Guest Service Agent in New Orleans to warmly welcome guests, manage check-ins/check-outs, and support daily front desk operations. You’ll handle guest inquiries, coordinate room assignments, and ensure a smooth, positive experience for every visitor.

The role emphasizes teamwork, multitasking during peak times, and a can-do attitude to uphold our award-winning guest service culture.