Guest Experience Specialist – Front Desk

Dimension Hospitality Group; New Orleans (LA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk and

Job summary

Dimension Hospitality in New Orleans is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs, ensuring smooth front desk operations and a memorable guest experience.

You will greet guests, handle payments, coordinate with housekeeping, and provide local information while staying flexible across shifts, including weekends and holidays. This role offers opportunities for growth in front desk and hotel operations.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Flexible to work shifts including holidays and weekends.
• Prior hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Computer literacy

Multitasking

Tools

Front desk software

Job description

Dimension Hospitality in New Orleans is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs, ensuring smooth front desk operations and a memorable guest experience.

You will greet guests, handle payments, coordinate with housekeeping, and provide local information while staying flexible across shifts, including weekends and holidays. This role offers opportunities for growth in front desk and hotel operations.