Guest Services Pro - Front Desk (New Orleans)

Homewood NOLA; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Homewood NOLA is seeking a Guest Services Agent in New Orleans to join the Front Office team. You will greet guests, assist with check-in/check-out, handle requests, and coordinate with housekeeping to ensure room readiness.

The ideal candidate has hospitality or customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment. Weekend and holiday shifts are required, with a welcoming, professional demeanor.

Qualifications

• High school diploma preferred.
• Previous hospitality or customer service experience preferred.
• Experience with hotel PMS is a plus.

Responsibilities

• Greet guests and check them in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly.
• Handle payments, room assignments, and reservation changes accurately.
• Coordinate with housekeeping and maintenance for timely room readiness.
• Maintain a clean, welcoming front desk and lobby area.
• Work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data-entry

Education

High school diploma

Tools

PMS

Job description

Homewood NOLA is seeking a Guest Services Agent in New Orleans to join the Front Office team. You will greet guests, assist with check-in/check-out, handle requests, and coordinate with housekeeping to ensure room readiness.

The ideal candidate has hospitality or customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment. Weekend and holiday shifts are required, with a welcoming, professional demeanor.