Guest Services Specialist - Front Desk

Crescent Hotels & Resorts; New Orleans (LA); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Highly competitive wages

Benefit plan for associates & family

401K matching program

Flexible scheduling

Discounts at Crescent properties

Job summary

Crescent Hotels & Resorts is seeking a Guest Services Agent in New Orleans to warmly greet guests, manage registrations, and support their stay with attentive service. You will assist with checkout, process payments, and provide local information to enhance guest experiences.

Successful candidates will demonstrate hospitality excellence, knowledge of hotel services, and the ability to resolve guest inquiries quickly and professionally.

Qualifications

• Greeting guests with a friendly, professional demeanor.
• Assisting guests with registration, inquiries, and checkout.

Responsibilities

• Greet guests and complete the registration process, including confirming guest information and room rate.
• Assist guests with checkout, handling payments and ensuring accurate billing.
• Demonstrate knowledge of hotel services, rates, and local area information to answer guest questions.
• Use up-selling techniques to promote hotel services and facilities.
• Respond to guest inquiries and resolve issues in a timely, courteous manner.
• Receive, input, and relay messages to guests.

Job description

Crescent Hotels & Resorts is seeking a Guest Services Agent in New Orleans to warmly greet guests, manage registrations, and support their stay with attentive service. You will assist with checkout, process payments, and provide local information to enhance guest experiences.

Successful candidates will demonstrate hospitality excellence, knowledge of hotel services, and the ability to resolve guest inquiries quickly and professionally.