Guest Services Specialist – Front Desk & Guest Experience

Hyatt Hotels Corporation; New York (NY); On-site; USD 26,000 - 38,000; Full time

Job summary

Hyatt Hotels Corporation invites applications for a Guest Services Officer at Hyatt Place Madison/Downtown. The role focuses on delivering exceptional front desk service and ensuring smooth operations within the Rooms Division.

Ideal candidates bring 2+ years of hotel operations experience, strong customer service skills, and confident communication and interpersonal abilities to greet guests and resolve inquiries with professionalism.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years' work experience hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• The Guest Services Officer is responsible to contribute to the smooth and efficient running of the Reception/ Front Desk within the Rooms Division.

Skills

Customer service

Interpersonal skills

Communication

Education

Hospitality/ Tourism degree or diploma

Job description

Hyatt Hotels Corporation invites applications for a Guest Services Officer at Hyatt Place Madison/Downtown. The role focuses on delivering exceptional front desk service and ensuring smooth operations within the Rooms Division.

Ideal candidates bring 2+ years of hotel operations experience, strong customer service skills, and confident communication and interpersonal abilities to greet guests and resolve inquiries with professionalism.