Front Desk Guest Experience Agent - Flexible Shifts

Hyatt Hotels Corporation; Madison (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Tuition Reimbursement

Free employee parking

Paid Vacation

Free room nights

Discounts at retailers

401k with company match

Employee Stock Purchase Plan

Free meals

Career growth

Job summary

Hyatt Place Madison/Downtown is seeking a Front Desk Agent (Hotel Host) to deliver exceptional guest service at the Hyatt Place Madison/Downtown location. The role involves welcoming guests, assisting with check-in and check-out, and supporting various hotel services to ensure a memorable stay.

The position requires flexibility to work AM/PM shifts, including weekends and holidays, with a focus on hospitality and guest satisfaction. Experience in a hotel or related field is preferred.

Qualifications

• Experience in guest service, preferably in hospitality.
• Ability to work AM/PM shifts, weekends and holidays.
• Strong command of English in speaking, reading, and writing.
• Must be at least 18 years old.

Responsibilities

• Assist guests at the Hotel Host Stand, Bakery Café, and related areas.
• Support operations in the Guest Kitchen, e-room and TV den.
• Handle guest check-in/out and servicing of meeting rooms.
• Maintain a clean, welcoming environment and high standards of service.

Skills

Customer service

English proficiency

Flexibility

Organization

Multi-tasking

Tools

Microsoft Word

Excel

Job description

Hyatt Place Madison/Downtown is seeking a Front Desk Agent (Hotel Host) to deliver exceptional guest service at the Hyatt Place Madison/Downtown location. The role involves welcoming guests, assisting with check-in and check-out, and supporting various hotel services to ensure a memorable stay.

The position requires flexibility to work AM/PM shifts, including weekends and holidays, with a focus on hospitality and guest satisfaction. Experience in a hotel or related field is preferred.