Front Desk Guest Experience Host

Hyatt Hotels Corporation; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Hyatt Place Madison/Downtown in Madison, WI is seeking a guest-focused Front Office team member. You will be responsible for delivering courteous service, welcoming guests, and supporting the Rooms division while remaining flexible to rotate across departments as needed.

The role emphasizes strong communication, excellent customer service, and professional appearance. Experience in hotel operations and upselling opportunities is preferred to enhance guest experiences.

Qualifications

• Welcoming guests and delivering courteous, professional service in line with hotel policies.
• Strong customer service, communications and interpersonal skills required.
• Minimum 2 years of work experience in hotel operations.

Responsibilities

• Welcome guests with warmth and ensure a memorable stay.
• Provide personalized service and upsell hotel services when appropriate.
• Balance cash reports, handle opening/closing procedures, and process rebates.

Skills

Customer service

Interpersonal skills

Communication

Education

Hospitality or Tourism diploma/degree

Job description

Hyatt Place Madison/Downtown in Madison, WI is seeking a guest-focused Front Office team member. You will be responsible for delivering courteous service, welcoming guests, and supporting the Rooms division while remaining flexible to rotate across departments as needed.

The role emphasizes strong communication, excellent customer service, and professional appearance. Experience in hotel operations and upselling opportunities is preferred to enhance guest experiences.