Guest Services Officer

Hyatt Hotels Corporation; New York (NY); On-site; USD 26,000 - 38,000; Full time

Job summary

Hyatt Hotels Corporation invites applications for a Guest Services Officer at Hyatt Place Madison/Downtown. The role focuses on delivering exceptional front desk service and ensuring smooth operations within the Rooms Division.

Ideal candidates bring 2+ years of hotel operations experience, strong customer service skills, and confident communication and interpersonal abilities to greet guests and resolve inquiries with professionalism.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years' work experience hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• The Guest Services Officer is responsible to contribute to the smooth and efficient running of the Reception/ Front Desk within the Rooms Division.

Skills

Customer service

Interpersonal skills

Communication

Education

Hospitality/ Tourism degree or diploma

Job description

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"Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

You will be responsible to provide an excellent and consistent level of service to your guests.

The Guest Services Officer is responsible to contribute to the smooth and efficient running of the Reception/ Front Desk within the Rooms Division.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years' work experience hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Hyatt Place Madison/Downtown | Madison , WI , US

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