Guest Services Specialist – Front Desk

Hyatt Hotels Corporation; Nashville (TN); Hybrid; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Life insurance

Tuition reimbursement

Awesome travel perks

Job summary

Hyatt Place Madison/Downtown in Madison, WI is seeking a friendly front desk associate to greet guests, register arrivals, and close out accounts at check-out. You will handle check-in/out, answer phone inquiries, and provide local information with a positive, professional approach.

The role requires strong English communication skills and prior hospitality experience. Training is provided, and benefits are offered as part of the Hyatt family.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality experience preferred.
• Ability to stand and move throughout front office and assist guests.

Responsibilities

• Greet customers with a friendly welcome and provide information on hours and attractions.
• Input guest data and complete registrations; assign rooms and code electronic keys.
• Handle payments, process charges to guest accounts, and balance the house bank.
• Answer telephone calls in clear English and relay messages to guests.
• Close guest accounts at checkout and resolve any dissatisfaction as needed.
• Assist with guest requests and escalate issues to ensure guest satisfaction.
• Perform miscellaneous duties as directed by supervisor to support front desk operations.

Skills

Customer service

Cash handling

English communication

Multitasking

Education

High school diploma or equivalent

Tools

POS software

Job description

Hyatt Place Madison/Downtown in Madison, WI is seeking a friendly front desk associate to greet guests, register arrivals, and close out accounts at check-out. You will handle check-in/out, answer phone inquiries, and provide local information with a positive, professional approach.

The role requires strong English communication skills and prior hospitality experience. Training is provided, and benefits are offered as part of the Hyatt family.