Guest Service Center Specialist

Hyatt Hotels Corporation; Philadelphia (Philadelphia County); On-site; PHP 1,881,000 - 2,633,000; Full time

Job summary

Hyatt Centric Philadelphia is seeking a Guest Service Officer to deliver excellent, consistent service to guests and support daily operations of the Guest Service Centre within the Rooms Division.

You will facilitate clear communications for guests and staff, including handling switchboard and paging systems, and assist with inquiries to ensure smooth events and stays.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 1 year work experience in hotel operations; energetic and passionate individuals welcome to apply.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Provide excellent and consistent service to guests.
• Contribute to the smooth and efficient running of the Guest Service Centre within the Rooms Division.
• Facilitate efficient communications for guests and staff, including internal and external communications.

Skills

Customer service

Communication skills

Interpersonal skills

Switchboard knowledge

Education

Degree or diploma in Hospitality or Tourism management

Tools

Switchboard knowledge

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer - Guest Service Centre is responsible to contribute to the smooth and efficient running of the Guest Service Centre within the Rooms Division and for facilitating efficient communications for both guests and staff both within the hotel and for external communications.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 1 year work experience in hotel operations / Energetic and passionate individuals who are interested in making a career in hospitality are also welcome to apply. Good customer service, communications and interpersonal skills are a must. Knowledge of operating switchboard consoles, paging system, and other associated computer equipment would be an added advantage.

Hyatt Place Madison/Downtown | Madison , WI , US

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