Guest Experience Specialist - Front Office

Hyatt Hotels Corporation; Tamuning (GU); On-site; USD 32,000 - 42,000; Full time

Job summary

Hyatt Place Madison/Downtown in Madison, WI is seeking a Front Office Associate to welcome guests and ensure an exceptional stay. You will provide courteous service and upsell hotel offerings.

Qualifications include a relevant Hospitality or Tourism degree and at least 2 years in hotel operations. You will balance cash and perform opening/closing procedures, coordinating with the Rooms division for guest needs.

Qualifications

• Welcomes guests and provides courteous service.
• Minimum 2 years in hotel operations.
• Knowledge of upselling hotel services and facilities.

Responsibilities

• Welcome guests and ensure an exceptional staying experience.
• Report guest complaints or issues and follow up with guests.
• Balance cash and handle cash procedures at shift end; update rebates as needed.
• Perform opening and closing procedures and coordinate with other departments.

Skills

Guest services

Customer service

Interpersonal skills

Upselling

Education

Hospitality degree or diploma in Hospitality/Tourism management

Job description

Hyatt Place Madison/Downtown in Madison, WI is seeking a Front Office Associate to welcome guests and ensure an exceptional stay. You will provide courteous service and upsell hotel offerings.

Qualifications include a relevant Hospitality or Tourism degree and at least 2 years in hotel operations. You will balance cash and perform opening/closing procedures, coordinating with the Rooms division for guest needs.