Guest Experience Associate - 24/7 Front Desk
Hyatt Hotels Corporation
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Benefits offered by this job
Job summary
Hyatt Place Madison/Downtown in Madison, WI seeks a Front Desk Clerk to deliver exceptional hospitality. Duties include greeting guests, processing charges, and coordinating with departments to address guest needs.
A valid driver's license is required and shift flexibility is essential in this 24/7 operation. This role offers full-time benefits including medical/dental/vision, life insurance, disability coverage, 401K, tuition assistance, and discounted hotel stays, with opportunities for
Qualifications
- Experience in hospitality or guest-facing roles preferred.
- Ability to handle guest concerns professionally and promptly.
- Strong communication and multi-tasking abilities.
Responsibilities
- Assist guests efficiently, courteously and professionally at all times.
- Maintain a high level of service and hospitality.
- Deal with guest concerns or issues to ensure satisfaction.
- Handle guest mail/messages with privacy and professionalism.
- Be knowledgeable of hotel programs and services.
- Communicate effectively with all departments regarding guest needs.
Skills
Tools
Job description
Hyatt Place Madison/Downtown in Madison, WI seeks a Front Desk Clerk to deliver exceptional hospitality. Duties include greeting guests, processing charges, and coordinating with departments to address guest needs.
A valid driver's license is required and shift flexibility is essential in this 24/7 operation. This role offers full-time benefits including medical/dental/vision, life insurance, disability coverage, 401K, tuition assistance, and discounted hotel stays, with opportunities for
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