Guest Services Specialist - Front Desk & Concierge

Oahu; Honolulu (HI); On-site; USD 25,000 - 33,000; Full time

Job summary

Oahu is seeking a guest services associate to handle check-in/check-out, PBX operations, mail/messages, reservations, and concierge tasks with gracious professionalism. You will balance cash and credit transactions, and provide accurate information to guests.

The role requires strong English communication, attention to detail, and the ability to multitask in a fast-paced hotel environment. Some shifts may involve standing for long periods.

Qualifications

• Hospitality experience preferred
• Ability to communicate clearly in English
• Prior cashiering/front desk experience helpful
• Ability to stand for extended periods and perform tasks accurately

Responsibilities

• Check-in and check-out guests confidently and professionally
• Answer calls, provide accurate information, and relay messages
• Assist guests with reservations and concierge requests
• Maintain lobby/front desk organization and cleanliness
• Balance cash and credit transactions and process payments
• Provide guest safety deposit box services and handle mail/messages

Skills

Punctuality

Reliable attendance

English proficiency

Customer service

Multitasking

Communication skills

Attention to detail

Problem solving

Tools

Cash handling

Reservation system

PMS software

Telephone etiquette

Job description

Oahu is seeking a guest services associate to handle check-in/check-out, PBX operations, mail/messages, reservations, and concierge tasks with gracious professionalism. You will balance cash and credit transactions, and provide accurate information to guests.

The role requires strong English communication, attention to detail, and the ability to multitask in a fast-paced hotel environment. Some shifts may involve standing for long periods.