Guest Services & Front Desk Specialist

Roberts Hawaii; Honolulu (HI); Presencial; USD 36.000 - 54.000; Jornada completa

Descripción de la vacante

Roberts Hawaii in Honolulu seeks a front desk agent to provide exceptional guest service at check-in and check-out, handle PBX operations, mail/messages, and reservations with a professional demeanor. A deep knowledge of local attractions helps deliver top-tier concierge assistance to guests.

The role emphasizes accuracy in daily procedures, courteous communication, and seamless coordination with hotel operations for an outstanding guest experience.

Formación

• Excellent English communication, both oral and written.
• Experience with cash handling and balancing cashier drawers.
• Strong customer service orientation and guest-focused approach.
• Ability to multitask and stay organized under pressure.
• Great attention to detail and accuracy in transactions.
• Proficient computer skills and experience with hotel software.
• Clear, professional communication with guests and team members.
• Ability to resolve problems and provide solutions to guests.

Responsabilidades

• Check-in and check-out hotel guests in a confident, professional, and friendly manner.
• Anticipate guests' needs and respond promptly at all hours.
• Provide courteous and efficient telephone service and concierge information.
• Follow cashiering procedures, balance shift banks, and handle payments securely.
• Record and relay messages accurately; manage wake-up calls and reservations.
• Maintain knowledge of hotel services, room types, rates, and promotions.

Conocimientos

English proficiency

Cash handling

Customer service

Multitasking

Attention to detail

Computer skills

Professional communication

Problem solving

Herramientas

POS systems

Descripción del empleo

Roberts Hawaii in Honolulu seeks a front desk agent to provide exceptional guest service at check-in and check-out, handle PBX operations, mail/messages, and reservations with a professional demeanor. A deep knowledge of local attractions helps deliver top-tier concierge assistance to guests.

The role emphasizes accuracy in daily procedures, courteous communication, and seamless coordination with hotel operations for an outstanding guest experience.