Guest Experience Front Desk Host

Host Hotels & Resorts; Honolulu (HI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Global career opportunities

Paid maternity and paternity leave

Colleague and family celebrations

Paid time off

Complimentary rooms

Colleague discount room rates

Friends and family discount room rates

Colleague recognition programs

Employee stock options

Community involvement

Short-term disability

Tuition reimbursement

Bereavement benefits

Diversity groups

Medical benefits

Local discounts

401(k) match

Free parking

Job summary

Host Hotels & Resorts is seeking a Front Office Host in Honolulu to welcome guests, manage the check-in/check-out process, and communicate hotel services and promotions. This role directly impacts the guest experience and requires a friendly, professional demeanor.

The position involves processing payments, answering guest inquiries, and maintaining a high standard of service in a fast-paced hotel environment.

Qualifications

• True desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• College degree or pursuing a college degree preferred.
• Open and flexible schedule that includes morning, afternoon, evening, weekend and holiday shifts.
• Prior front-office experience preferred.
• Must be 18 years of age or older.

Responsibilities

• Handle guest registration and check-in/check-out.
• Communicate hotel services and promotions to guests.
• Process payments and respond to guest inquiries.
• Create a positive guest experience through casual conversation.

Skills

Guest service

Verbal communication

Written communication

Flexible schedule

Front desk experience

Age 18+

Education

College degree preferred

Job description

Host Hotels & Resorts is seeking a Front Office Host in Honolulu to welcome guests, manage the check-in/check-out process, and communicate hotel services and promotions. This role directly impacts the guest experience and requires a friendly, professional demeanor.

The position involves processing payments, answering guest inquiries, and maintaining a high standard of service in a fast-paced hotel environment.