Guest Services Front Desk Specialist

Obsolete Site; Honolulu (HI); Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

Obsolete Site in Honolulu seeks a hotel customer service clerk to support a large property with 800+ rooms. You will perform front desk duties, PBX, reservations, activities, and basic security to ensure smooth guest experiences.

You will provide information on hotel services, local attractions, shows, and transportation; handle billing inquiries and assist guests with requests, luggage, transport, and special arrangements as needed.

Formación

• Progressively responsible work experience in the hospitality industry.
• Ability to provide good customer service with tact and diplomacy.
• Clear, concise, and grammatically correct communication.

Responsabilidades

• Front desk duties including desk clerk, PBX, reservations and guest services.
• Provide information on hotel services, local area and shows.
• Resolve guest billing questions and concerns.
• Assist guests with transportation, luggage, and key issues.
• Process payments, receipts, and maintain cash/change fund.
• Provide emergency communication assistance when needed.

Conocimientos

Customer service

Clear communication

Typing 30 wpm

Guest relations

Herramientas

OPERA system

Descripción del empleo

Obsolete Site in Honolulu seeks a hotel customer service clerk to support a large property with 800+ rooms. You will perform front desk duties, PBX, reservations, activities, and basic security to ensure smooth guest experiences.

You will provide information on hotel services, local attractions, shows, and transportation; handle billing inquiries and assist guests with requests, luggage, transport, and special arrangements as needed.