Guest Services Specialist - Front Desk

Pulama Lanai; Lanai City (HI); On-site; USD 28,000 - 36,000; Part time

Job summary

Pūlama Lāna‘i is seeking a part-time Front Desk Associate to perform cashiering, guest check-in/check-out, and retail sales at the front desk on Lanai. This role reports to the Hotel Manager and requires friendly, professional guest service and accurate handling of reservations and room status updates.

Responsibilities include greeting guests, processing registrations, providing information about facilities, and coordinating keys and special requests.

Qualifications

• Experience in hotel front office operations preferred.
• Proficiency with Outlook, Word and Excel.
• Strong verbal and written communication skills.

Responsibilities

• Greet guests at the front desk on arrival.
• Process guest check-in and check-out paperwork.
• Assist guests with hotel facilities and room directions.
• Handle guest mail and messages; update room status.
• Manage hotel and dining reservations and room keys.

Skills

Front desk operations

Outlook

Word

Excel

Tools

Outlook

Word

Excel

Job description

Pūlama Lāna‘i is seeking a part-time Front Desk Associate to perform cashiering, guest check-in/check-out, and retail sales at the front desk on Lanai. This role reports to the Hotel Manager and requires friendly, professional guest service and accurate handling of reservations and room status updates.

Responsibilities include greeting guests, processing registrations, providing information about facilities, and coordinating keys and special requests.