Luxury Front Desk & Guest Experience Agent

New Orleans LGBTQ Hospitality Alliance; New Orleans (LA); On-site; USD 27,000 - 38,000; Full time

Job summary

The Windsor Court in New Orleans is seeking a Front Desk Agent who will greet and register guests, manage reservations, and deliver outstanding guest service throughout their stay. You will be responsible for hotel operations at the front desk, including check-ins/check-outs, handling inquiries, and ensuring guest satisfaction with a friendly, professional demeanor.

Ideal candidates possess a high school diploma, prior hotel experience, strong communication, and the ability to multitask in a

Qualifications

• High School diploma or equivalent required; college coursework is helpful.
• Experience in a hotel or related field is preferred.
• Positive, upbeat personality with a passion for guest service.
• Ability to multitask, stay detail-oriented, and solve problems.
• Clear communication and the ability to convey information effectively.
• Able to work in a fast-paced, high-pressure environment.
• Familiarity with hotel products and guest services is a plus.
• Willing to work varied shifts including evenings, nights, weekends, and holidays.

Responsibilities

• Greet and register guests, handle reservations, and perform front desk duties.
• Provide outstanding guest service and settle accounts at checkout.
• Operate the front desk computer system and maintain accurate logs.
• Answer inquiries about hotel services, local attractions, and hours of operation.
• Maintain appearance and grooming standards and support team with a friendly demeanor.
• Coordinate with other departments to ensure smooth guest experiences.
• Manage packages, mail, and messages for guests as needed.

Skills

Guest service oriented

Multitasking

Communication skills

Professional demeanor

Teamwork

Education

High School diploma or equivalent

College coursework helpful

Tools

Microsoft Office

Job description

The Windsor Court in New Orleans is seeking a Front Desk Agent who will greet and register guests, manage reservations, and deliver outstanding guest service throughout their stay. You will be responsible for hotel operations at the front desk, including check-ins/check-outs, handling inquiries, and ensuring guest satisfaction with a friendly, professional demeanor.

Ideal candidates possess a high school diploma, prior hotel experience, strong communication, and the ability to multitask in a