Guest Services Specialist - Front Desk

Kaizen Lab Inc.; Louisville (KY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement within

Job summary

Kaizen Lab Inc. is seeking a friendly Front Desk Agent for a hotel environment. You will manage reservations, check guests in/out, and assist with guest requests to ensure a smooth stay. The role requires strong communication, multi-tasking, and professional demeanor in a fast-paced setting.

Proficiency with reservation systems and Microsoft Office is preferred. Evening, weekend, and holiday availability may be required. Kaizen Lab Inc.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and reservation management software.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Problem solving

Tools

Reservation software

Microsoft Office

Job description

Kaizen Lab Inc. is seeking a friendly Front Desk Agent for a hotel environment. You will manage reservations, check guests in/out, and assist with guest requests to ensure a smooth stay. The role requires strong communication, multi-tasking, and professional demeanor in a fast-paced setting.

Proficiency with reservation systems and Microsoft Office is preferred. Evening, weekend, and holiday availability may be required. Kaizen Lab Inc.