Front Desk & Guest Services Specialist

Kaizen Lab Inc.; Blue Ash (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

401(k) retirement plan (US only), 79

Professional development opportunities

Positive and supportive work环境

Job summary

Kaizen Lab Inc. seeks a friendly Front Desk Clerk to greet guests, manage check-ins/outs, and route calls in a fast-paced hotel setting. You will perform administrative duties, maintain an organized front desk, and assist guests with inquiries and concerns.

The ideal candidate has at least 1 year in a front desk or customer service role, strong communication skills, and proficiency with common software. English fluency is required; additional languages are a plus.

Qualifications

• Minimum of 1 year of experience as a front desk clerk or in a customer service role.
• Strong communication and customer service skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and property management systems.
• Fluency in English is required; additional language skills are a plus.

Responsibilities

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment.
• Answer and route calls, including taking messages and transferring calls as needed.
• Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records.
• Ensure that the front desk area is clean and organized at all times.
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns.
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Teamwork

Tools

Microsoft Office

Property management systems

Job description

Kaizen Lab Inc. seeks a friendly Front Desk Clerk to greet guests, manage check-ins/outs, and route calls in a fast-paced hotel setting. You will perform administrative duties, maintain an organized front desk, and assist guests with inquiries and concerns.

The ideal candidate has at least 1 year in a front desk or customer service role, strong communication skills, and proficiency with common software. English fluency is required; additional languages are a plus.