Guest Experience Agent (Front Desk)

Kaizen Lab Inc.; Omaha (NE); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement within  

Professional development opportunities

Positive and supportive work culture

Job summary

Kaizen Lab Inc. is seeking a Front Desk Agent to join our Omaha-area hotel team. You will manage reservations, check guests in and out, and assist with guest requests to ensure a smooth and welcoming stay.

The ideal candidate brings strong customer service skills, the ability to multitask, and solid computer skills including reservation systems and Microsoft Office. Evening, weekend, and holiday availability is expected to support guest needs.

Qualifications

• Experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Customer service

Multitasking

Communication skills

Interpersonal skills

Tools

Reservation systems

Microsoft Office

Job description

Kaizen Lab Inc. is seeking a Front Desk Agent to join our Omaha-area hotel team. You will manage reservations, check guests in and out, and assist with guest requests to ensure a smooth and welcoming stay.

The ideal candidate brings strong customer service skills, the ability to multitask, and solid computer skills including reservation systems and Microsoft Office. Evening, weekend, and holiday availability is expected to support guest needs.