Front Desk Agent - Guest Experience Expert

Kaizen Lab Inc.; Tampa (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and amenities

Opportunities for advancement within the company

Professional development opportunities

Positive and supportive work environment

Job summary

Kaizen Lab Inc. in Tampa, Florida is seeking a professional Front Desk Agent to manage reservations and ensure an exceptional guest experience. The ideal candidate should have excellent customer service skills, be able to multitask efficiently, and handle guest requests and inquiries promptly.

The role includes managing check-ins and check-outs, addressing guest concerns, and performing light cleaning duties as needed. This position offers a supportive work environment and opportunities for professional development.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Handle guest complaints and concerns with grace and professionalism.

Skills

Customer service skills

Communication skills

Multitasking

Computer proficiency

Tools

Microsoft Office

Reservation management systems

Job description

Kaizen Lab Inc. in Tampa, Florida is seeking a professional Front Desk Agent to manage reservations and ensure an exceptional guest experience. The ideal candidate should have excellent customer service skills, be able to multitask efficiently, and handle guest requests and inquiries promptly.

The role includes managing check-ins and check-outs, addressing guest concerns, and performing light cleaning duties as needed. This position offers a supportive work environment and opportunities for professional development.