Guest Experience Specialist - Front Desk

Kaizen Lab Inc.; Crete (NE); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and…

Advancement opportunities

Professional development opportunities

Positive and supportive work culture

Job summary

Kaizen Lab Inc. is seeking a Front Desk Agent for our hotel. The role supports reservations, guest check-in/check-out, and guest requests in a fast-paced setting. The candidate should excel in customer service and adaptability, working 7am-3pm or 3pm-11pm as needed.

Responsibilities include using a computerized system, handling payments, answering inquiries, and assisting with events. The position offers growth opportunities and a positive work environment.

Qualifications

• Experience as a front desk agent or in a customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries promptly and professionally.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Computer proficiency

Tools

Reservation software

MS Office

Job description

Kaizen Lab Inc. is seeking a Front Desk Agent for our hotel. The role supports reservations, guest check-in/check-out, and guest requests in a fast-paced setting. The candidate should excel in customer service and adaptability, working 7am-3pm or 3pm-11pm as needed.

Responsibilities include using a computerized system, handling payments, answering inquiries, and assisting with events. The position offers growth opportunities and a positive work environment.