Guest Experience Specialist — Front Desk

Kaizen Lab Inc.; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Kaizen Lab Inc. is seeking a Front Desk Agent in Charlotte, North Carolina, responsible for providing excellent service to guests. This position requires handling reservations, check-ins, and ensuring guest satisfaction throughout their stay.

The ideal candidate has a high school diploma, hospitality experience, and strong communication skills. Responsibilities include managing inquiries, cash handling, and maintaining a clean front office area.

Flexible schedule required including weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• A degree in Hotel Management or related fields preferred.
• Previous hospitality experience preferred.

Responsibilities

• Provide attentive service to guests prior to arrival and throughout their stay.
• Handle check-ins and check-outs efficiently.
• Respond to guest inquiries and concerns in a courteous manner.

Skills

Customer service

Cash handling

Communication skills

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Degree in Hotel Management or related fields

Job description

Kaizen Lab Inc. is seeking a Front Desk Agent in Charlotte, North Carolina, responsible for providing excellent service to guests. This position requires handling reservations, check-ins, and ensuring guest satisfaction throughout their stay.

The ideal candidate has a high school diploma, hospitality experience, and strong communication skills. Responsibilities include managing inquiries, cash handling, and maintaining a clean front office area.

Flexible schedule required including weekends and holidays.