Guest Services & Front Desk Specialist

Kaizen Lab Inc.; Montgomery, Northern (AL, KY); Hybrid; USD 29,000 - 36,000; Full time

Job summary

Kaizen Lab Inc. is seeking a friendly Front Desk Agent to join our hotel team in Montgomery, AL. You will manage reservations, check guests in and out, and respond to inquiries, helping ensure a smooth and welcoming guest experience.

The ideal candidate has strong communication and multitasking abilities, proficiency with Microsoft Office and reservation systems, and flexibility to work evenings, weekends, and holidays as needed.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Computer skills

Tools

Reservation management systems

Microsoft Office

Job description

Kaizen Lab Inc. is seeking a friendly Front Desk Agent to join our hotel team in Montgomery, AL. You will manage reservations, check guests in and out, and respond to inquiries, helping ensure a smooth and welcoming guest experience.

The ideal candidate has strong communication and multitasking abilities, proficiency with Microsoft Office and reservation systems, and flexibility to work evenings, weekends, and holidays as needed.