Guest Services Specialist - Front Desk & Reservations

Kaizen Lab Inc.; Lincoln (NE); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and_

Opportunities for advancement within "

Professional development opportunities

Positive and supportive work环境

Job summary

Kaizen Lab Inc. is seeking a friendly Front Desk Agent to join our hotel team. You will manage reservations, check guests in and out, and assist with guest needs in a fast-paced environment.

The ideal candidate has excellent customer service, strong communication, and the ability to multitask while using computer systems and reservation software. This role offers a competitive salary, employee discounts, opportunities for advancement, and professional development in a positive team setting.

Qualifications

• Previous experience in a front desk or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Flexibility to work evenings, weekends, and holidays as needed.
• FOSSE EXPERIENCE

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Strong communication

Interpersonal skills

Multitasking

Tools

Microsoft Office

Reservation management systems

Job description

Kaizen Lab Inc. is seeking a friendly Front Desk Agent to join our hotel team. You will manage reservations, check guests in and out, and assist with guest needs in a fast-paced environment.

The ideal candidate has excellent customer service, strong communication, and the ability to multitask while using computer systems and reservation software. This role offers a competitive salary, employee discounts, opportunities for advancement, and professional development in a positive team setting.