Guest Experience Specialist - Front Desk

Kaizen Lab Inc.; Jacksonville (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Dental/Vision Insurance

Medical Insurance

401(k) Savings Plan

Employer Paid Disability & Life Insurance

Paid Time Off

Brand Discounts

Job summary

Kaizen Lab Inc. is seeking a Hotel Front Desk Agent in Jacksonville, Florida. The role requires excellent guest service skills, where you will assist guests with check-in and check-out, manage reservations, and ensure adherence to safety and security policies.

The ideal candidate will possess strong communication skills and experience with property management software. Additionally, you will be responsible for maintaining hotel cleanliness and assisting in various departments when necessary.

Benefits include health insurance, a 401(k) plan, and paid time off.

Qualifications

• Ability to communicate effectively with guests and staff in English.
• Experience with property management systems preferred.
• Strong problem-solving skills required.

Responsibilities

• Check in and check out guests according to company procedures.
• Assist guests with inquiries and resolve any issues.
• Perform daily paperwork and ensure security procedures are followed.

Skills

Communication in English

Property management system operation

Problem-solving

Job description

Kaizen Lab Inc. is seeking a Hotel Front Desk Agent in Jacksonville, Florida. The role requires excellent guest service skills, where you will assist guests with check-in and check-out, manage reservations, and ensure adherence to safety and security policies.

The ideal candidate will possess strong communication skills and experience with property management software. Additionally, you will be responsible for maintaining hotel cleanliness and assisting in various departments when necessary.

Benefits include health insurance, a 401(k) plan, and paid time off.