Guest Services Specialist – Front Desk

Courtyard Miami Dadeland; Kendall (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision

Paid Time Off

401K

Parking and Metro Reimbursement

Travel Perks and Benefits

Recognition and Rewards

Growth Opportunities

Job summary

Courtyard Miami Dadeland, located in Miami, FL, is hiring for a full-time hotel operations associate. The role involves assisting staff with guest payments, check-ins, and guest satisfaction to ensure a smooth guest experience.

You will process various payment types, coordinate with Housekeeping for room readiness, run daily reports, balance cash drawers, and support management in training and coaching staff. Benefits include Health Insurance, PTO, 401K, and travel perks.

Qualifications

• Assist staff with expediting problem payments (e.g., problems processing credit cards).
• Follow up with guests regarding satisfaction with guest-related issues.
• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.

Responsibilities

• Process all payment types such as room charges, cash, checks, debit, or credit.
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Cash guests' checks and traveler's checks.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Count bank at the beginning and end of the shift. Balance and drop receipts according to Accounting specifications.

Job description

Courtyard Miami Dadeland, located in Miami, FL, is hiring for a full-time hotel operations associate. The role involves assisting staff with guest payments, check-ins, and guest satisfaction to ensure a smooth guest experience.

You will process various payment types, coordinate with Housekeeping for room readiness, run daily reports, balance cash drawers, and support management in training and coaching staff. Benefits include Health Insurance, PTO, 401K, and travel perks.