Guest Services Front Desk Specialist

CP DADELAND LLC; Miami (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Life insurance

Short-Term disability

Long-Term disability

401k with Company Match

Discounted room rates

Training & development

Job summary

Concord invites you to join our Front Desk team at AC Miami Dadeland in Miami, FL. The Front Desk Clerk will welcome guests, check in/out, handle reservations, and assist with special requests. This full-time role emphasizes friendly service, accurate payments, and clear communication about hotel services.

You will maintain guest records, answer inquiries, and support safety procedures. We value reliability, multitasking ability, and a professional, guest-focused approach in a fast-paced

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Communication skills

Guest service

Multitasking

Attention to detail

Cash handling

Flex schedule

Physical stamina

Education

High school diploma or equivalent

Tools

POS familiarity

Job description

Concord invites you to join our Front Desk team at AC Miami Dadeland in Miami, FL. The Front Desk Clerk will welcome guests, check in/out, handle reservations, and assist with special requests. This full-time role emphasizes friendly service, accurate payments, and clear communication about hotel services.

You will maintain guest records, answer inquiries, and support safety procedures. We value reliability, multitasking ability, and a professional, guest-focused approach in a fast-paced