FRONT DESK AGENT

Courtyard Miami Dadeland; Kendall (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision

Paid Time Off

401K

Parking and Metro Reimbursement

Travel Perks and Benefits

Recognition and Rewards

Growth Opportunities

Job summary

Courtyard Miami Dadeland, located in Miami, FL, is hiring for a full-time hotel operations associate. The role involves assisting staff with guest payments, check-ins, and guest satisfaction to ensure a smooth guest experience.

You will process various payment types, coordinate with Housekeeping for room readiness, run daily reports, balance cash drawers, and support management in training and coaching staff. Benefits include Health Insurance, PTO, 401K, and travel perks.

Qualifications

• Assist staff with expediting problem payments (e.g., problems processing credit cards).
• Follow up with guests regarding satisfaction with guest-related issues.
• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.

Responsibilities

• Process all payment types such as room charges, cash, checks, debit, or credit.
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Cash guests' checks and traveler's checks.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Count bank at the beginning and end of the shift. Balance and drop receipts according to Accounting specifications.

Job description

Miami, FL, US

Salary Range: $17.00 To $17.00 Hourly

Location: Courtyard Miami Dadeland | 9075 South Dadeland Blvd Way, Miami Fl 33156

Compensation: Hourly

Schedule: Full-Time

Position Type: N-Management

Benefits

• Health Insurance
• Dental and Vision
• Paid Time Off
• 401K
• Parking and Metro Reimbursement
• Travel Perks and Benefits
• Recognition and Rewards
• Growth Opportunities
• …and much more!

Job Summary

Assist staff with expediting problem payments (e.g., problems processing credit cards). Follow up with guests regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track the readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of the shift. Balance and drop receipts according to Accounting specifications.

Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Our Mission

We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision

To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values

We Inspire People

We Embrace Innovation

We Pursue Accountability

SOCIAL MEDIA SITES

Marriott Careers: https://www.youtube.com/user/MarriottJobs

Courtyard Miami Dadeland

Website: https://www.marriott.com/hotels/travel/miacy-courtyard-miami-dadeland/

Instagram: https://www.instagram.com/courtyardhotels/?hl=en

Facebook: https://www.facebook.com/cymiamidadeland/

Maps: https://www.marriott.com/hotels/maps/travel/miacy-courtyard-miami-dadeland/

E-VERIFY

MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.