Guest Phone Concierge (Hospitality PBX)

Courtyard Miami Dadeland; Kendall (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision

Paid Time Off

401K

Parking and Metro Reimbursement

Travel Perks and Benefits

Recognition and Rewards

Holiday pay

Free Meals

Free uniforms

Free life insurance

Free short-term disability

Job summary

Courtyard Miami Dadeland in Miami, FL is seeking a Front Desk Associate to operate the hotel switchboard, handle wake-up calls, and assist guests with requests. You will coordinate with bell staff and housekeeping, provide information on local attractions, and ensure courteous, professional service in a fast-paced environment.

This role offers competitive hourly pay, comprehensive benefits, and the opportunity to contribute to a welcoming guest experience.

Qualifications

• Experience in front desk or guest services preferred.
• Excellent verbal and written communication.
• Ability to handle multiple requests with composure.

Responsibilities

• Operate telephone switchboard and answer guest calls and requests.
• Record, relay and follow up on messages to ensure guest satisfaction.
• Provide information about hotel amenities and local attractions.
• Assist guests with accessing the internet and other services.

Skills

Customer service

Communication

Multitasking

Professionalism

Job description

Courtyard Miami Dadeland in Miami, FL is seeking a Front Desk Associate to operate the hotel switchboard, handle wake-up calls, and assist guests with requests. You will coordinate with bell staff and housekeeping, provide information on local attractions, and ensure courteous, professional service in a fast-paced environment.

This role offers competitive hourly pay, comprehensive benefits, and the opportunity to contribute to a welcoming guest experience.