Guest Services Specialist - Front Desk

Sage Hospitality Group; Houston (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

Sage Hospitality Group in Houston is seeking a front desk clerk to greet guests, manage check-in/check-out, and provide accurate hotel information and services.

This role emphasizes cash handling, guest satisfaction, and collaboration with hotel teams to ensure a seamless guest experience during a busy shift.

No prior front desk experience is required, but candidate must be fluent in English, highly organized, and capable of handling multiple tasks with courtesy and professionalism.

Qualifications

• High school diploma or equivalent required.
• Fluent in spoken and written English.
• Strong cash handling and basic math skills.
• Experience in guest service or front desk is not required.
• Able to work in a fast-paced hospitality environment.

Responsibilities

• Greets and completes check-in for arriving guests daily using manual and computerized methods to ensure satisfaction.
• Facilitates guest check-out daily by posting charges and closing accounts.
• Handles cash transactions accurately and maintains hotel records per policy.
• Assists guests with reservations and provides information and rates using suggestive selling when appropriate.
• Maintains friendly, courteous demeanor and keeps guests informed of hotel functions and services.
• Operates PBX equipment, answers calls, schedules wake-up calls, and assists guests with requests.

Skills

Cash handling

Customer service

English fluency

Communication

Attention to detail

Education

High School diploma or equivalent

Job description

Sage Hospitality Group in Houston is seeking a front desk clerk to greet guests, manage check-in/check-out, and provide accurate hotel information and services.

This role emphasizes cash handling, guest satisfaction, and collaboration with hotel teams to ensure a seamless guest experience during a busy shift.

No prior front desk experience is required, but candidate must be fluent in English, highly organized, and capable of handling multiple tasks with courtesy and professionalism.