Guest Experience Concierge — Front Desk

CP HOUSTON-SAGE RD LLC; Houston (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Life insurance with Short-Term andLong

Job summary

Concord in Houston is seeking a Front Desk Clerk to deliver welcoming, attentive service and support guests throughout their stay. You will check guests in and out, manage reservations, handle requests, process payments, and provide information on services and amenities.

Dedicated to accuracy and guest satisfaction, you will maintain records, assist with safety procedures, and keep a clean lobby. The role suits an organized communicator with flexible availability for evenings and weekends.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Strong communication

Customer service

Multitasking

Detail-oriented

Cash handling

Professional appearance

Flexibility in schedule

Basic computer skills

Education

High school diploma

Job description

Concord in Houston is seeking a Front Desk Clerk to deliver welcoming, attentive service and support guests throughout their stay. You will check guests in and out, manage reservations, handle requests, process payments, and provide information on services and amenities.

Dedicated to accuracy and guest satisfaction, you will maintain records, assist with safety procedures, and keep a clean lobby. The role suits an organized communicator with flexible availability for evenings and weekends.