Guest Experience Specialist - Front Desk

Coury Hospitality; Tacoma (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Coury Hospitality is seeking a Front Desk Clerk to welcome guests, manage the registration and check-out process, and promote hotel services. You will greet guests, handle reservations, and ensure accurate billing while delivering a high level of guest satisfaction.

The role requires courteous communication, cash handling, and knowledge of hotel amenities. This on-site position emphasizes teamwork, safety, and a professional appearance in a fast-paced environment.

Qualifications

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.
• Strong customer-relations skills with a total commitment to guest satisfaction.
• Ability to deal with guests when they are angry or upset.
• Professional appearance and demeanor.
• Knowledge of computer keyboard and printer operation and ability to input information accurately.
• Previous cashier experience/ Basic accounting skills.
• Ability to work quickly and thoroughly when under pressure.
• Knowledge of hotel facilities and features.
• Ability to attend to more than one task at a time.
• Ability to maintain excellent attendance and punctuality.
• Knowledge of area and surrounding communities.

Responsibilities

• Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perform all duties toward the goal of maximizing guest service.
• Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention.
• Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner.
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
• Accommodate room changes expediently.
• Ensure a high level of knowledge of the hotel, including rates, promotions, room types and layouts, services and amenities.
• Acquaint guests with city attractions and events.
• Help resolve guest issues and respond to special requests; report issues and implement service recovery.
• Settle guest accounts upon check-out and process forms of payment.
• Respond to questions from guests, visitors or staff with courtesy and accuracy.
• Maintain confidentiality of all guests and hotel information.
• Perform other duties as assigned and participate in ongoing training.

Skills

Customer service

English communication

Cashier experience

Accounting basics

Multitasking

Punctuality

Professional appearance

Attention to guest needs

Hotel knowledge

Teamwork

Job description

Coury Hospitality is seeking a Front Desk Clerk to welcome guests, manage the registration and check-out process, and promote hotel services. You will greet guests, handle reservations, and ensure accurate billing while delivering a high level of guest satisfaction.

The role requires courteous communication, cash handling, and knowledge of hotel amenities. This on-site position emphasizes teamwork, safety, and a professional appearance in a fast-paced environment.