Guest Experience Specialist - Front Desk

Sage Hospitality Group; Boulder (CO); On-site; USD 22,000 - 31,000; Full time

Job summary

Sage Hospitality Group is seeking a Front Desk Associate in Boulder, CO. You will welcome guests, assist with reservations, check-in and check-out, and provide information with professional courtesy.

The role requires strong English communication, basic math and cash handling skills, and the ability to multi-task in a fast-paced hotel environment. You should be able to stand for long periods and deliver exceptional guest experiences.

Qualifications

• : High school math aptitude and cash handling knowledge.
• : fluency in English and strong customer service skills.
• : Ability to handle multiple tasks calmly in a busy hotel environment.
• : Proficient in communicating information and resolving guest inquiries.
• : Comfortable using manual and computerized check-in/out procedures.

Responsibilities

• Greets and completes check-in procedures for arriving guests using manual and computerized methods.
• Facilitates guest check-out and closes guest accounts following procedures.
• Calculates and posts monies, receipts, and hotel charges with accurate cash handling.
• Answers inquiries and accepts reservations, communicates rates, and uses upselling techniques.
• Maintains guest relations with timely and knowledgeable responses in person and by phone.
• Operates PBX equipment, handles wake-up calls, and schedules paging for guests.
• Controls cash transactions and maintains responsibility for personal bank per policy.
• Maintains a friendly, cheerful demeanor at all times.

Skills

Cash handling

Customer service

English fluency

Multi-tasking

Attention to detail

Professional communication

Education

High School diploma or equivalent

Tools

Cash register systems

Job description

Sage Hospitality Group is seeking a Front Desk Associate in Boulder, CO. You will welcome guests, assist with reservations, check-in and check-out, and provide information with professional courtesy.

The role requires strong English communication, basic math and cash handling skills, and the ability to multi-task in a fast-paced hotel environment. You should be able to stand for long periods and deliver exceptional guest experiences.