Guest Experience Specialist (Front Desk)

Sonesta International Hotels Corporation; Houston (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company 12

Paid Vacation & Sick Time

Paid Parental Leave

Hotel Discounts

Job summary

Sonesta International Hotels Corporation is hiring a Guest Service Agent in Houston to deliver warm, personalized hospitality from check-in to check-out. You will interact with guests, handle reservations and payments, and coordinate with departments to ensure memorable experiences.

The role requires strong communication and guest service skills, multitasking ability, and flexibility to work mornings, evenings, weekends, and holidays. Prior front desk or hospitality experience is preferred.

Qualifications

• Experience in hotel front desk or hospitality preferred.
• Strong communication and guest service skills.
• Ability to multitask in fast-paced environment.
• Familiarity with PMS and POS systems; cash handling.
• Flexible shifts: mornings, evenings, weekends, holidays.
• Detail-oriented and organized; problem-solving.

Responsibilities

• Welcome guests warmly and provide exceptional customer service during check-in, check-out, and throughout the guest stay.
• Assist guests with reservations, room assignments, billing inquiries, hotel information, and special requests.
• Process guest transactions, payments, and cash handling procedures accurately using PMS and POS systems.
• Respond quickly and professionally to guest concerns, service requests, and guest recovery situations to ensure guest satisfaction.
• Maintain knowledge of hotel amenities, services, local attractions, promotions, and loyalty programs.
• Coordinate with Housekeeping, Engineering, F&B, and leadership teams to support smooth operations.
• Assist with room inventory management, upselling opportunities, and cross-department communication.
• Maintain cleanliness, organization, and presentation standards at Front Desk and lobby.
• Follow hotel procedures, brand standards, safety guidelines, and guest service expectations.
• Support VIP arrivals, group check-ins, and special guest experiences as needed.
• Any other duties as assigned.

Skills

Communication

Interpersonal skills

Guest service

Multitasking

Attention to detail

Job description

Sonesta International Hotels Corporation is hiring a Guest Service Agent in Houston to deliver warm, personalized hospitality from check-in to check-out. You will interact with guests, handle reservations and payments, and coordinate with departments to ensure memorable experiences.

The role requires strong communication and guest service skills, multitasking ability, and flexibility to work mornings, evenings, weekends, and holidays. Prior front desk or hospitality experience is preferred.