Guest Services Specialist — Front Desk

DoubleTree Greenville; Greenville (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

Generous PTO

Job summary

Raines Co. is seeking a Front Desk Agent to warmly greet guests, manage check-in/check-out, and handle reservations with a focus on outstanding service and efficiency.

The role involves responding to inquiries, resolving issues, and coordinating with hotel departments to ensure smooth operations. A strong customer-service orientation and basic MS 365 skills are preferred for success in this position.

Qualifications

• Experience in customer service, front-facing, or guest-related roles.
• Experience in hospitality, hotels, or related positions preferred.
• Proficient in Microsoft 365 or similar software.

Responsibilities

• Greet guests in a courteous and efficient manner.
• Handle check-in/check-out and reservations.
• Provide information about hotel services and local attractions.
• Respond to inquiries and resolve guest issues promptly.
• Upsell room nights and services when appropriate.

Skills

Customer service

Guest relations

MS 365 proficiency

Education

High school diploma or GED

Tools

Microsoft 365

Job description

Raines Co. is seeking a Front Desk Agent to warmly greet guests, manage check-in/check-out, and handle reservations with a focus on outstanding service and efficiency.

The role involves responding to inquiries, resolving issues, and coordinating with hotel departments to ensure smooth operations. A strong customer-service orientation and basic MS 365 skills are preferred for success in this position.