Guest Experience Concierge – Front Desk

Fairfield Inn & Suites Florence I-20; Florence (SC); On-site; USD 25,000 - 35,000; Full time

Job summary

Raines Co. is seeking a Front Desk Agent to greet guests, handle inquiries, check-in/out, and reserve rooms. The role emphasizes courteous, efficient service in a fast-paced hospitality setting.

Experience in customer service or guest-related roles is preferred; familiar with the hospitality industry and Microsoft 365. A high school diploma or GED is required. Join a company committed to a welcoming culture and guest satisfaction.

Qualifications

• Experience in customer service, forward-facing, or other guest-related positions.
• Experience in the hospitality industry preferred.
• Proficient in Microsoft 365 or similar computer applications.
• Minimum High school diploma, GED or equivalent.

Responsibilities

• Greets guests in a courteous and efficient manner and handles inquiries.
• Checks-in/out guests and reserves rooms as requested.
• Maintains a friendly, professional demeanor at all times.
• Responds to reservations, hotel information and guest concerns promptly.
• Uses upselling techniques to improve occupancy and revenue.
• Maintains accurate billing and handles payments for guests.

Skills

Customer service

Forward-facing

Guest-related positions

Education

High school diploma or GED

Tools

Microsoft 365

Job description

Raines Co. is seeking a Front Desk Agent to greet guests, handle inquiries, check-in/out, and reserve rooms. The role emphasizes courteous, efficient service in a fast-paced hospitality setting.

Experience in customer service or guest-related roles is preferred; familiar with the hospitality industry and Microsoft 365. A high school diploma or GED is required. Join a company committed to a welcoming culture and guest satisfaction.