Guest Services Lead - Front Desk & Reservations

Doubletree Columbia; Columbia (SC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

Paid Time Off

Job summary

Raines Co. is seeking a Front Desk Supervisor to guide daily front office duties and ensure exceptional guest service.

The role involves supervising the front desk team, resolving guest concerns, and coordinating with housekeeping and maintenance to maintain a high standard of service. The ideal candidate has prior supervisory hospitality experience, familiarity with PMS systems (M3, Efficenter, Quore, PBX), and proficiency in Microsoft 365.

Qualifications

• Front Desk Agent or similar guest-facing experience.
• Prior supervisory experience in the hospitality industry preferred.
• Experience with brand or property specific PMS (M3, Efficenter, Quore, PBX).
• Proficient with Microsoft 365 or similar applications.
• Minimum high school diploma, GED or equivalent.

Responsibilities

• Ensures outstanding customer care at all times.
• Answers inquiries and accepts hotel reservations accurately.
• Resolves guest problems promptly with a sense of urgency.
• Uses suggestive selling to increase room sales and occupancy.
• Supervises daily shift process and coaches front desk staff.
• In absence of Front Office Manager, takes responsible role and ensures smooth operation.

Skills

Customer service

Supervisory experience

Front desk operations

MS Office / Microsoft 365

Education

High school diploma or GED

Tools

M3

Efficenter

Quore

PBX

Job description

Raines Co. is seeking a Front Desk Supervisor to guide daily front office duties and ensure exceptional guest service.

The role involves supervising the front desk team, resolving guest concerns, and coordinating with housekeeping and maintenance to maintain a high standard of service. The ideal candidate has prior supervisory hospitality experience, familiarity with PMS systems (M3, Efficenter, Quore, PBX), and proficiency in Microsoft 365.