Front Desk Guest Care Specialist

Concord Hospitality Enterprises; Cleveland (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Concord Hospitality Enterprises in Cleveland, OH, seeks a Front Desk & Guest Care associate to be at the hub of guest interactions, delivering warm, proactive service and a positive first impression. Responsibilities include assisting guests, handling inquiries, processing charges, and coordinating with other departments to ensure guest satisfaction.

The role emphasizes hospitality, communication, and respect for privacy.

Qualifications

• Passion to serve others.
• Proactive and responsive.
• Strong sense of responsibility.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Skills

Customer service

Communication

Professionalism

Job description

Concord Hospitality Enterprises in Cleveland, OH, seeks a Front Desk & Guest Care associate to be at the hub of guest interactions, delivering warm, proactive service and a positive first impression. Responsibilities include assisting guests, handling inquiries, processing charges, and coordinating with other departments to ensure guest satisfaction.

The role emphasizes hospitality, communication, and respect for privacy.