Guest Services Specialist: Four Diamond Casino Experience

Infor; Temecula (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Pechanga Resort Casino in Temecula, CA seeks a Guest Services Representative to deliver memorable experiences for guests, manage check-in/check-out, and oversee cash handling with precision. You will promote resort amenities, maintain knowledge of room types, rates, and comp structures, and build relationships with guests of all levels.

The role requires outstanding communication, the ability to work independently, and compliance with Four Diamond service standards.

Qualifications

• High school diploma or GED required; minimum two years in a hotel/casino environment or equivalent experience.
• Excellent interpersonal and guest relations skills; ability to communicate effectively.
• Ability to read, interpret procedures, and write routine reports; professional demeanor.

Responsibilities

• Maintain a cash bank and balance cash transactions; complete shift closing with approvals.
• Respond to guest requests promptly during check-in/check-out and during stay to provide Four Diamond Service.
• Create, update, and reprint guest accounts in hotel systems; ensure room availability and comping structures are understood.
• Operate hotel computer systems (PMS, CMP, Hotsos, Saflok) and basic office software with accuracy.
• Adhere to PCI compliance and cash handling policies; remain calm during high-activity periods.

Skills

Interpersonal skills

Guest relations

Communication skills

Problem solving

Nights/weekends/holidays availability

Education

High school diploma or GED

Tools

Hotel PMS

CMP system

Comp Calculator

Saflok

Hotsos

Microsoft Office (Word/Excel)

Job description

Pechanga Resort Casino in Temecula, CA seeks a Guest Services Representative to deliver memorable experiences for guests, manage check-in/check-out, and oversee cash handling with precision. You will promote resort amenities, maintain knowledge of room types, rates, and comp structures, and build relationships with guests of all levels.

The role requires outstanding communication, the ability to work independently, and compliance with Four Diamond service standards.