Guest Reservation Concierge - Four Diamond Service

Infor; Temecula (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Infor is seeking a Customer Service Representative in Temecula, California to provide 4-Diamond level service at Pechanga Resort and Casino. Responsibilities include handling room reservations, dining options, and spa treatments while maintaining a positive experience for guests. Candidates should have a high school diploma or GED, excellent communication skills, and experience in customer service. Position demands proficiency in hotel management software and adherence to service standards. This role plays a crucial part in enhancing guest satisfaction and loyalty.

Qualifications

• Experience in customer service or hospitality required.
• Proficient in using computer programs including MS Office.
• Ability to communicate effectively in verbal and written forms.

Responsibilities

• Provide high-quality service to guests inquiring about reservations.
• Solve guest challenges and maintain accurate information in systems.
• Ensure compliance with service guarantees and standard operating procedures.

Skills

Customer Service

Communication Skills

Problem-Solving

Computer Proficiency

Education

High school diploma or GED

Tools

Hotel Property Management System

Microsoft Office

Job description

Infor is seeking a Customer Service Representative in Temecula, California to provide 4-Diamond level service at Pechanga Resort and Casino. Responsibilities include handling room reservations, dining options, and spa treatments while maintaining a positive experience for guests. Candidates should have a high school diploma or GED, excellent communication skills, and experience in customer service. Position demands proficiency in hotel management software and adherence to service standards. This role plays a crucial part in enhancing guest satisfaction and loyalty.