Guest Experience Host & Cashier

Infor; Temecula (CA); On-site; USD 17,000 - 22,000; Full time

Job summary

Pechanga Resort and Casino in Temecula, CA seeks a friendly and dependable host/cashier to greet guests, seat parties, and manage reservations in a fast-paced environment. You will perform cashier duties, process charges, and uphold Four Diamond service standards to ensure an exceptional guest experience.

Ideal candidates have a high school diploma or equivalent and are comfortable with cash handling, POS systems, and working flexible shifts including weekends and holidays.

Qualifications

• High school education or equivalent and at least one year experience or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Fluent English speaking, writing, and comprehension skills.
• Must qualify to obtain and maintain a Class “A” gaming license.
• Prior cash register and/or POS experience preferred but will train.
• Regular and predictable attendance.
• Must be available to work any shift, including weekends, holidays, and graveyard shifts.

Responsibilities

• Check reservation books, call reservations and confirm, take reservations accurately
• Greet every guest upon arrival or on the phone with a smile and professional greeting
• Assign guests seating in accordance with table and stations rotation
• Control waitlist and reservations sheets for each shift
• Walk each guest/party to table in a pace that is appropriate for the guest, pull out chairs for ladies, hand out menus wish guests a pleasurable dining experience
• Perform assigned cashier duties in accordance with Standard Operating Procedures and Policies
• Count and verify all cash exchanges to outlet servers and guests
• Process guest charges including credit cards, room charges, comps, discounts and cash payments
• Reconcile and complete all required daily reports
• Make change or exchanges for internal customers (team members)
• Assist in the preparation of daily bank deposits
• Other duties as assigned

Skills

Cash handling

Customer service

English fluency

Multi-tasking

Interpersonal skills

Attendance & dependability

Shift flexibility

Education

High school diploma or equivalent

Job description

Pechanga Resort and Casino in Temecula, CA seeks a friendly and dependable host/cashier to greet guests, seat parties, and manage reservations in a fast-paced environment. You will perform cashier duties, process charges, and uphold Four Diamond service standards to ensure an exceptional guest experience.

Ideal candidates have a high school diploma or equivalent and are comfortable with cash handling, POS systems, and working flexible shifts including weekends and holidays.